According to Anime Limited, some buyers reported that the digipack which held the two Blu-rays was very difficult to remove from the external pack. 'There was a error during the manufacturing process that resulted in the rigid case being smaller than intended.' For this reason, anyone who bought the title is entitled to a replacement.
The corrected stock is 'now at the correct sizing it was meant to be... The corrected version is slightly taller, and is wider than the original. The corrected version will now have an info sheet that has a pink coloured bar on the side, rather than our traditional Blue that we use. If you have a version that has a Blu-ray info sheet, it means that's an original version and you can get a replacement from us.'
Buyers who ordered the title from AllTheAnime will receive a replacement by default and do not need to apply for a replacement.
Other buyers should send an email with the subject “Your Lie in April Part 1 – REPLACEMENT REQUEST” to email@example.com, with the following: a copy of an order confirmation or receipt; your full name; your full shipping address; and a photo of your current copy of Your Lie in April Part 1 Blu-ray Collector's Edition, ideally showing the original ‘blue’ info sheet.
Replacements should begin shipping in early May and customers will receive emails confirming when the title is shipped. Anime Limited's goal is to have many or all replacement requests fulfilled by the release of Your Lie in April Part 2 on May 8. The second part will not fit into the undersized Part 1, but will fit into the corrected box.
The corrected version is also available at retailers, and be available soon at AllTheAnime